We strive to maintain and improve our systems and processes so that our customers can make payments safely at all times. However, should you find a weakness in our systems, we would appreciate your help.
If you discover a weakness and investigate it, you might perform actions that are punishable by law. If you observe the rules for reporting weaknesses in our IT systems, we will not to report your offence to the authorities and will not submit a claim.
It is important for you to know, however, that it is possible that the Federal Investigation Agency of Pakistan - not SimSim - will decide whether or not you will be prosecuted, regardless of whether we report your offence to the authorities. We cannot promise that you will not be prosecuted if you commit a punishable offence according to the laws of Pakistan when investigating a weakness.
Yes, you might receive a reward - but we are not required to give you one. You are not necessarily entitled to compensation. The amount of the reward is not fixed in advance. SimSim determines the amount, based on the following:
The caution taken in your investigation
The quality of your report
The amount of potential damages prevented as a result of your report
Never publicise weaknesses in our systems or your investigation without consulting us first. We can work together to prevent criminals from abusing your information. Consult with our security experts and give us time to solve the problem.
Yes, you can. You do not have to give us your name and contact details when you report a weakness. Please realise, however, that we will be unable to consult with you about follow-up measures, e.g. what we do about your report, further collaboration, giving you credit or a possible reward.
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We will review your request and get back to you as soon as possible.